LATEST GENESYS GCX-WFM EXAM SIMULATOR - GCX-WFM ANSWERS REAL QUESTIONS

Latest Genesys GCX-WFM Exam Simulator - GCX-WFM Answers Real Questions

Latest Genesys GCX-WFM Exam Simulator - GCX-WFM Answers Real Questions

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Tags: Latest GCX-WFM Exam Simulator, GCX-WFM Answers Real Questions, Valid GCX-WFM Test Answers, GCX-WFM Online Bootcamps, GCX-WFM Valid Exam Camp Pdf

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GCX-WFM Answers Real Questions & Valid GCX-WFM Test Answers

The Genesys GCX-WFM Certification is one of the most valuable certificates in the modern Genesys world. This Cloud CX Workforce Management Certification (GCX-WFM) certification exam is designed to validate a candidate's skills and knowledge level. With this GCX-WFM exam everyone whether he is a beginner or seasoned professional can not only validate their expertise but also get solid proof of their skills and knowledge. By doing this you can gain several personal and professional benefits.

Genesys Cloud CX Workforce Management Certification Sample Questions (Q55-Q60):

NEW QUESTION # 55
Which view in Genesys Cloud provides an hourly breakdown of adherence and activities?
Response:

  • A. Intraday Monitor
  • B. Historical Adherence View
  • C. Daily Adherence Overview
  • D. Real-Time View

Answer: B


NEW QUESTION # 56
In Genesys Cloud, which two types of data can the historical adherence report provide?
(Choose two)
Response:

  • A. Agent adherence consistency
  • B. Weekly call volume changes
  • C. Trends in adherence deviations
  • D. Agent pay rates

Answer: A,C


NEW QUESTION # 57
In Genesys Cloud, what is the first step to approve a time-off request?
Response:

  • A. Add a forecast modification
  • B. Adjust agent availability
  • C. Synchronize with adherence settings
  • D. Access the time-off requests page

Answer: D


NEW QUESTION # 58
Choose the metrics available in service goal templates.
Response:

  • A. Average Handle Time
  • B. Average Speed of Answer
  • C. Abandonment Rate
  • D. Offered

Answer: B,C


NEW QUESTION # 59
When setting up a work plan in Genesys Cloud, which two configurations are essential for defining agent work patterns?
(Choose two)
Response:

  • A. Daily shift start and end times
  • B. Activity codes for task identification
  • C. Agent skill level allocation
  • D. Real-time adherence settings

Answer: A,B


NEW QUESTION # 60
......

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